It was my first time visiting this facility for the CQC renewal course.
I obviously had access to the meeting room on the ground floor, and I must say it is spacious, well-equipped, and comfortable.
On the ground floor, there is a small room with a coffee machine and a water dispenser, so light refreshments are available during breaks.
As with any proper facility, there is a caretaker, the premises are served by parking spaces — unfortunately paid — and for those coming from Modena, it is also reachable on foot or by bike.
Digital Administrative and Secretarial Operator
Target Audience
Young people and adults who are unemployed or inactive, Italian or foreign citizens with compulsory education completed, with at least B1 level of Italian, residing or domiciled in Emilia-Romagna.
The course is aimed at those wishing to enter or re-skill in the administrative and secretarial sector, acquiring operational skills in correspondence management, document archiving, administrative support, and the use of digital tools for accounting and organizational management.
Learning Objectives
The course aims to train professionals capable of:
Managing correspondence, communications, and scheduling within offices and organizational structures;
Preparing and archiving administrative and accounting documents according to internal procedures;
Supporting basic accounting activities, invoicing, and administrative record-keeping;
Using management software, Office packages, and digital tools for work organization;
Applying data security, privacy, and GDPR compliance standards;
Interacting efficiently with clients, suppliers, and colleagues, ensuring accuracy and procedural correctness.
Training Content by Competence Unit (CU)
(in line with the SRFC Emilia-Romagna Region – Profile “Administrative and Secretarial Operator”)
CU 1 – Management of Information and Communication Flows
Key Content:
Handling and routing internal and external communications (phone, email, PEC, fax).
Acquisition, registration, and transmission of company documents.
Application of procedures for protocol, classification, and archiving of paper and digital documents.
Compliance with data security and privacy regulations.
Expected Outcome:
Information and communications are acquired, archived, and transmitted correctly.
Communication flows are managed according to company procedures and current regulations.
CU 2 – Systematization of Communications and Documents
Key Content:
Drafting letters, announcements, notices, and meeting invitations.
Creating tables, presentations, statistics, and reports using digital tools.
Interpreting and producing written communications, including in English.
Checking the correctness and compliance of documents with communication objectives.
Expected Outcome:
Documents are correctly drafted in content and format.
Communications are consistent with internal and external company requirements.
CU 3 – Processing of Administrative and Accounting Documents
Key Content:
Drafting, issuing, and recording accounting documents (orders, delivery notes, receipts, invoices).
Updating customer and supplier records and tables.
Archiving and managing accounting documents digitally.
Applying procedures for collection and payment using digital and telematic tools.
Expected Outcome:
Accounting documents are correctly issued, recorded, and archived.
Accounting operations are executed in compliance with company procedures and regulations.
CU 4 – Organization of Meetings and Work Events
Key Content:
Planning and updating appointment schedules.
Organizing the logistics of meetings and company events.
Booking travel, tickets, and accommodations.
Managing budgets and available resources for events and meetings.
Expected Outcome:
Meetings and events are organized according to specified needs and requests.
Activities are planned and executed efficiently, respecting timeframes and budgets.
Duration
600 hours, including 240 hours of internship, carried out in company offices, professional studios, or public institutions, to consolidate practical skills acquired.
Career Opportunities
The course prepares professionals able to work as:
Administrative and secretarial operator in public and private offices;
Document and correspondence management clerk;
Accounting and administrative support in professional studios and companies;
Assistant in organizational management and protocol handling.
Employment Sectors:
Professional and commercial studios;
Private companies with administrative offices;
Public institutions and associations;
Service centers and cooperatives.
Final Certification
Issuance of the EQF Level 3 Professional Qualification “Digital Administrative and Secretarial Operator”, recognized by the Emilia-Romagna Region upon passing the final exam.
