It was my first time visiting this facility for the CQC renewal course.
I obviously had access to the meeting room on the ground floor, and I must say it is spacious, well-equipped, and comfortable.
On the ground floor, there is a small room with a coffee machine and a water dispenser, so light refreshments are available during breaks.
As with any proper facility, there is a caretaker, the premises are served by parking spaces — unfortunately paid — and for those coming from Modena, it is also reachable on foot or by bike.
Front desk service and customer management
Target audience:
The course is aimed at employees of companies affiliated with the EBURT Bilateral Entity.
Description:
Front desk service and customer management are essential aspects to ensure a quality experience and foster customer loyalty in the hospitality and catering sector. Attentive, professional, and courteous service helps enhance every moment of the dining experience, making the relationship with the customer unique and satisfying.
This training course is designed to develop practical and relational skills, focusing on reception techniques, table service, managing different types of customers, and effective problem resolution. The goal is to improve the professionalism of operators and the overall quality of the service provided.
Program:
The role of front desk service in the customer experience
Reception techniques and effective communication
Table service procedures: from taking orders to delivery
Managing different types of customers and their needs
Organization and coordination of work in the front of house
Problem solving: handling complaints and critical situations
The importance of hygiene, safety, and environment care
Practical examples and simulations to refine relational skills
